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Having issues with a user being unable to @ in comments

I have 1 user in my team that used to be able to @ people when she first joined, but suddenly lost the feature, and I can't figure out why. She has all the same permissions as everyone else in the team, I've tried making her a trusted user, I've even tried deleting her entirely and readding her and nothing is making a difference. When I switch to her account I also have the same issue, but on my own account it's fine.

Anyone have any suggestions as to why this might be happening?

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Support Team _Clearvision_
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Jan 21, 2022

Hi Kitty,

Please have a look at this article:

Most likely is that the user doesn't have the Global Permission to 'Browse Users' and as such no users would be returned after typing '@'. I know you mentioned this did work originally, perhaps there was a change made here.

Hope that helps.

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John Funk
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Aug 06, 2022

Hi @Kitty Crawford  - Did you ever get this answered?

Yes it was a permissions issue! For some reason though the permissions changed without anyone touching them, because it worked previously and then just stopped working, but we figured it out. Thanks!

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