I want to use this property key/value pair an a Fix Resolution transition I added to the Complete status; this transition is used to change the Resolution status.
The "permission work denied" property you have there is in the wrong place, it is not a transition property, it goes on a step.
I'm not sure what you're trying to do with the other one either.
Also, please don't say "resolution status" - resolution and status are totally different and separate things, and it's totally unclear which one you really mean when you say "resolution status".
So, on to the main question - yes, I've used properties on transitions and steps to do things. What exactly are you trying to do with this one?
I am trying to prevent people from logging time on tickets After their Step/status is Completed and the Resolution is Done. Basically going back in time to "lock" tickets. I have a transition set up on the Complete step and I thought I could apply the property to it.
I think it's a nit about my terminology. What do call call the info that displays in the Resolution field if it's used? It looks like a status to me and I specified the field I was talking about.
Ok, yes, you can block work logging on completed issues, and you've got the right property. But it is a step (status) property and not a transition one. Add it to the status that you want to stop people logging against, and it will do what you want.
I am sorry you see this as nit picking, but as with all terminology, there is a need to be clear. Consider the questions:
The only possible useful response to both of those questions is "which one are you asking about? Resolution OR status?"
You ask: "What do call call the info that displays in the Resolution field if it's used?". The "value in the resolution field". Or "how it was resolved". Or, like most, just "the resolution"
No, that's the opposite of what I said.
What I said was that you can use a property on a transition. More specifically, you can use a transition property on a transition.
You were trying to use a step/status property on a transition. That will have no effect because a step/status property is not a transition property.
I am totally confused. Here's what you said:
"Ok, yes, you can block work logging on completed issues, and you've got the right property. But it is a step (status) property and not a transition one. Add it to the status that you want to stop people logging against, and it will do what you want." (emphasis is mine)
Isn't that what you said: do not use that property on a transition?
please also kindly review the discussion back in May - to my understanding the outlined way there should help you reaching your goal.
The configuration suggested by Bill looks familiar - I can confirm it works in several cases (from own experience and through Community).
However, I am sure Community members are happy to help in case you could explain further which steps you are currently struggling with.
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