Getting in Contact with an Org Admin

Max Walther
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 14, 2024

Hi everyone,

i was wondering, how a user can contact his org admin within the atlassian cloud, in case he has any questions regarding his managed account.

All i can see, as a user, is a message in my account seetings, that some information are managed by my admin.

But there isnt any information, who to contact or how i can contact him.

I know this wont be a problem in a small organisation, but i know from experience, it is a problem in bit orgs with 10000+ users.

Google wasn't helpful either.

Maybe someone has a similar problem or an idea how to enalbe the user to contact an admin on his own.

Cheers

Max

2 answers

1 vote
Asmath Basha S
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 14, 2024

Hi @Max Walther ,

=> In every organization they will have service desk portal to help the Users for their questions and technical help.

=> You can raise a Service request ticket and Incident ticket (if it is emergency) then the appropriate person from Jira team will contact you and solve the issue.

=> Not everyone needs to contact Org admin in this case, Jira admins will take care of these requests as a daily activity.

0 votes
AG
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 14, 2024

Hello @Max Walther 

You can contact your Site Admin/Jira Admin or your current Manager for this.

Kindly Accept and Vote my answer if it helps.

Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events