Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,467,291
Community Members
 
Community Events
177
Community Groups

Gadget - Resolved vs Created

Kathleen Hamilton
Kathleen Hamilton Jun 07, 2022

In our JSM we have a workflow in which a ticket moves to Closed after it has been Resolved for 5-days. The gadget that displays created tickets vs resolved tickets is not showing our resolved since they are now in Closed status. Is it possible to change this gadget to look at created vs closed? Or do I have the ability to create my own gadget?

Answer
Watch
Like Be the first to like this
172 views

1 answer

1 accepted

0 votes
Answer accepted
Mikael Sandberg
Mikael Sandberg Community Leader Jun 07, 2022

The gadget is based on the resolution field, not the status. So in order for the Created vs Resolved gadget to work correctly you have to make sure that the resolution is set when moving an issue to closed. You can either do that by having a screen associated with the transition to closed, or set the resolution as part of the post function. 

View More Comments
rajarathnam talari
rajarathnam talari I'm New Here Sep 21, 2022

Can you please give example on this --> you can either do that by having a screen associated with the transition to closed

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events