Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,633
Community Members
 
Community Events
165
Community Groups

Gadget - Resolved vs Created

In our JSM we have a workflow in which a ticket moves to Closed after it has been Resolved for 5-days. The gadget that displays created tickets vs resolved tickets is not showing our resolved since they are now in Closed status. Is it possible to change this gadget to look at created vs closed? Or do I have the ability to create my own gadget?

1 answer

1 accepted

0 votes
Answer accepted
Mikael Sandberg Community Leader Jun 07, 2022

The gadget is based on the resolution field, not the status. So in order for the Created vs Resolved gadget to work correctly you have to make sure that the resolution is set when moving an issue to closed. You can either do that by having a screen associated with the transition to closed, or set the resolution as part of the post function. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,593 views 37 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you