I am using Jira Software
We have few tickets from last years and they are still in ToDO, In Progress and not yet closed, maybe their assignee are no longer with firm or any other reason.
Now I can manually close them by following workflow but for this I have to give comments in Resolution, is their any way I can Force close them? like with some Automated message
Closed by system automatically after 1 year
How can I achieve this?any way like I can supply the ticket keys(KP-1, KP-2, KP-3 etc) which I want to be closed as this way
Hi @Ankit Jain ,
Go to main menu --> Issues --> Search for Issues --> Key in the required JQL
Example: Project = XYZ and Status != DONE
On the right side of the screen, click on Tools --> Bulk Change --> You can select upto first 1000 tickets
Click Next --> Click Transition Issue --> Next and Select the required status and Click Next again
Uncheck box "Send mail for this update" ( if you don't want users to be notified)--> click Next and then Confirm.
More details about Bilk edit is in https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.html