I would like to create a filter so I can see a Dev's ticket history and if any of the tickets worked ever were in a specific status.
Ella has worked on 10 tickets over the course of her time here. I want to see if any of those tickets were ever in "feedback" status.
My current filter is:
Result: 10 tickets
Now - I want to see if any of those 10 tickets were ever changed to 'feedback' status at any point and time in the history of the ticket when Ella worked on it.
In the basic search screen to the right you will see a link that says advanced search. If you click that it will convert your basic search into advance JQL. You could then add that snippet of JQL that I provided. If you click on that link and copy the contents of that JQL box into a reply here I could modify for you then you could cut paste.
Hi Jack and thanks - here is what I tried and it did not work
assignee in (5e877579aff1810c17c34bcd) order by created DESC and status was feedback
before I added the and status was feedback I had a nice list of all of her tickets.
Now I want to know if any of those tickets ever were returned to her via the "feedback requested" field.
So you indicate “feedback requested" field? I thought we were talking about A status of “feedback“? Assuming we are talking about a status of feedback, what was returned when you used that JQL above? Did you get an error or did you get results that you weren’t expecting? Also, you might want a condition that says status not equal to feedback and status was feedback. What this is saying is you’re looking for something that isn’t currently in the feedback status but at one point was.
If you're open to using third-party apps, check out Issue History. It's developed by my team to monitor full issues changelog. You can view who and when changed issue statuses. So you'll know if tickets were ever changed and time in the history when Ella worked on it.
Just select a project and Ella or any assignee you need.
Hope you find the solution. Feel free to write if you have any questions.
Hi @Suzun Kaiser ,
As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.
If you would be interested in a ready made solution, you may want to try out our plugin,
The add-on provides the time spent in each status for the entire lifecycle of the issue. You can also extract the transitions history of the issue. Along with various Issue stats reports, you get additional features like Epic Hierarchy & Links Hierarchy to track the project's progress. The main features are as below
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