Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Filter Stopped working for checkboxes Edited

We have multi-select checkbox as a custom field and I had this Filter generated that worked for several months

Europe_Tenant_Migration is EMPTY OR Europe_Tenant_Migration != "Moved to CN1" AND Europe_Tenant_Migration != "Not Required"

For some reason this stopped working and this JQL is now returning all rows even if they have "Moved to CN1" as checked.  I have tried to change it every which way and I can't get it to only display the ones where nothing is checked.

1 answer

0 votes
John Funk Community Leader May 05, 2021

Hi Robin,

You are missing a (  in what you have posted above. 

Sorry copy and paste mistake with the end ), but I also tried the below and it doesn't work either.

Europe_Tenant_Migration is EMPTY OR (Europe_Tenant_Migration != "Moved to CN1" AND Europe_Tenant_Migration != "Not Required")

John Funk Community Leader May 06, 2021

So if you remove the Europe_Tenant_Migration != "Not Required" does it work?

No, they both give the same results of 55 rows when in reality only 13 rows are blank, so only 13 should show up.  It is just so odd because I didn't change the filter, just one day it stopped working.

John Funk Community Leader May 06, 2021

So just in words  - what is it you want to see?

We have a multi select check box with Not Required and Migrated to CN1 as options (Later we will have other ones like Migrated to CN5 hence why it is multi select).  For this Filter I want to see all of the tickets I need to migrate to CN1.  So I need all the tickets that don't have anything selected.  Right now it is showing all tickets whether they have one of the values checked or not.

John Funk Community Leader May 07, 2021

What if you just did an OR between all of them:

Europe_Tenant_Migration is EMPTY OR (Europe_Tenant_Migration != "Moved to CN1" OR Europe_Tenant_Migration != "Not Required")

Same results as the AND.  Which I had tried that before and don't understand (coming from a SQ: background) how it would not drastically change the results making something and AND vs. an OR

John Funk Community Leader May 10, 2021

So, if you use Europe_Tenant_Migration is EMPTY OR Europe_Tenant_Migration != "Moved to CN1"

Do you get any rows that have Moved to CN1 checked?

Unfortunately the same 57 rows.  I have tried so many combinations and it doesn't seem to be working.  It for sure seems related to that multi-select field.  They must have changed something with Multi-select fields and how you report on them or it is a bug.

John Funk Community Leader May 17, 2021

I would report it as a bug here then:

Thank you!!!! I didn't even know where to go for support.  Appreciate you helping me.

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

193 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you