Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

File upload in Jira timeout Edited

Error Message [

File "xxxx" was not uploaded

An internal error has occurred. Please contact your administrator.

]

 

The size of file is not relevant but bigger size file will trigger the timeout.

Looked in to httpd log, we saw something like this

"[proxy_ajp:error] [pid 22847] (70007)The timeout specified has expired:"

Google the solution and answer from stackoverflow  is adding "ProxyTimeout" in httpd.conf file

ProxyTimeout 600
Timeout 600

After the change, we still have the same error but we can see timeout threshold is longer

on this object

supportportal/rest/internal/2/AttachTemporaryFile?filename=xxx&size=163452951&atl_token=B7QM-2OG8-ES23-3KJJ_d12a941737ff28cb720de5b015de9954225cbe24_lin&formToken=undefined&issueId=351902

The object was timing out about 1 minute after modifying the Timeout settings in httpd.conf and the object timing out about 8 minutes.

Therefore, i dont think it is the timeout related, it is something else.

Any hints or suggestions will be welcome...  since I have no other clue what is going on and how to debug it

2 answers

0 votes

Hi! 

As I understood you extend the both timeout

Timeout 600
ProxyTimeout 600

 

any errors on httpd error log?

Cheers,

Gonchik Tsymzhitov

I did modified the timeout settings in httpd.conf file

Added both 

Timeout 600
ProxyTimeout 600

Under proxy portion but just making the 

AttachTemporaryFile?filename=xxx&size=163452951

Object timeout increased.  Was 1 minute, now around 8 minutes.

The object status code is 

408 Request Timeout

I dont think it is that setting related

Thanks for Gonchik Tsymzhitov added in the answer..   

I have fixed the issue with this thread 

Hope this will help other people have similar issue

https://community.bitnami.com/t/cannot-upload-a-library-with-68mb/68375

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,664 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you