It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Fields not visible in shared issue screen in a newly created Project

Ning Liu Jul 18, 2017

Hi all,

I do have:

Project A (Already existing and running)

Project B (Already existing and running)

Project C

i have created Project C with a shared configuration. I would assume that the layout of a screen would be taken over to this new project created. But the laylout of the Screen is not the same as A and B.

In Fact: When i change the screen template for specific issue type in the project settings of C. It would be visible in A and B but not C.

Do you have an idea what i'm doing wrong?

Best Regards


1 answer

0 votes
Nic Brough [Adaptavist] Community Leader Jul 18, 2017

The screen layout will be the same - there's only one layout in use.

I am assumung that you are talking about the "screens" here, when you say "template", and not field configuration or custom field context. 

But we will need to talk about them.  Here is a list of things you should check:

  1. If you are missing fields from a view screen, check that the fields have data in them.  JIRA hides fields that are empty on view.
  2. Check that the list of displayed fields is not set to hide any if you are on a create or edit screen (cog to the top right of the popup)
  3. Check that the field configuration for the two project/issue-types are the same (unlikely as you have used shared configuration, but worth mentioning)
  4. For any custom field that is missing, check the list of custom fields and look at the "context" of the missing field.  Does it have a context that limits where it appears?  (e.g. only projects A and B?)
Ning Liu Jul 18, 2017

Hi Nic,

I am assumung that you are talking about the "screens" here, when you say "template", and not field configuration or custom field context.

=> Yes

1.) Indeed if i click the admin button and the one field i was expection. "The 'Requirement Status' field is not present on the form you are viewing" But that leads to my next question how do i add data to a field if i cannot access it? In the Create Issue

2) If i click at Project C the edit button for that 'Requirement Status' Issue, i cant see a textbox to add the data in for that field.

3) Issue Type Scheme includes all three projects

4) Ok i checked it is now.

Actually the Project C was not in the screen schema. During Import i think something went wrong after i crosschecked and synchronized every Item in "System"->"Issues" an empty field appears where the field of 'Requirments Status' should be appears.

new 1) Again question how do i add data to that field, without a possiblity to enter manually?

new 2) Ahem i have another problem :). There is a button in Project A and B, after pressing it JIRA creates a dialog for a new issue with type 'Test' with the actual issue linked to it. How do i take over this into Project C? Where is this located in "System"->"Issues"

Thanks a lot.


Nic Brough [Adaptavist] Community Leader Jul 18, 2017

Point 1 is the answer.  You have not got the field on the "create issue" screen.

Deleted user Feb 11, 2019


I have same issue. Where there is a custom field...Which is auto calculated through some post function. So every time there should be values in that field.

  • with Default Configuration Scheme(There is no condition for any issuetype or any project)
  • In field configuration, it is not set as Hide
  • For Issue Operation(Default) Screen the field is there, But in Issue Operation(View), the field is not present.
  • I have Admin rights with all permissions.

But even after all the above points that custom field is not Editable 

So please suggest.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,518 views 1 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you