Field values inadvertently removed when updating issue

[Marius Skoglund]

Hi,

I have some problems with a project where for some reason, field values get removed when editing the issue.

It has happened for different users on different issue updates, such as changing Issue Type from Incident to IT Help, or updating primary contact person. The case history only shows that the changes were made by the users. No automation rules are triggering.

This only seems to be happening with one project, and I cannot understand what we are doing wrong. The users only change one field.

[Florian Bonniec]

Hi @Marius Skoglund 

It's porbably because those field do not have context for the target issue type. Some times when moving the issue, JIRA will prompt you if you want to retain value or it will empty them.

Regards

[Kristin Lyons]

If you are changing the issue type, does the IT Help issue type have the same fields?

[Marius Skoglund]

Hi. Yes, all issue types are using the same field scheme. This also happened when editing the field "Primary Contact Person(s)", so I am not sure that this is related to moving issue between Issue Types.