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Field values inadvertently removed when updating issue
Hi,
I have some problems with a project where for some reason, field values get removed when editing the issue.
It has happened for different users on different issue updates, such as changing Issue Type from Incident to IT Help, or updating primary contact person. The case history only shows that the changes were made by the users. No automation rules are triggering.
This only seems to be happening with one project, and I cannot understand what we are doing wrong. The users only change one field.
2 answers
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