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Field is not editable on issue

Ryan Hamilton
Ryan Hamilton May 12, 2023

Hello all,

I will try my best to explain my issue. 

 

I'm currently setting up a company-managed project with some custom fields that need to be edited with some post-function automation in the workflow.

Please find the error messages that I'm getting from the automation. The automation is supposed to clear the values from the 2 fields.

image.png

 

Can someone let me know what I've done wrong?

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Max Foerster - K15t
Max Foerster - K15t
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May 12, 2023

Hi @Ryan Hamilton

It seems you're using the post function of a third-party app (JMWE) in your cloud instance. Have you consulted the resource linked in the error message? It is certainly not a bad idea to contact the vendor in their app support as well.

Best, Max

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Jack Brickey
Jack Brickey
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May 12, 2023

Agree with Max. Also, a question - is the field editable manually on an issue where it is failing via the rule? If so I would guess that it may be an Automation agent permission issue.

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Ryan Hamilton
Ryan Hamilton May 15, 2023

Hello Max,

Thanks for your reply. Your intuition where spot on.

I think JMWE must have solved the issue thru the weekend, I tried the automation this morning and it's working again, without me doing any changes.

Thanks again for your response. I'm new to Jira.

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