Field Change Automation also sending email on issue creation

Question

I am looking to send an email on an issue type change and a priority change but also getting email on the issue create.

The scenario is I run JSD and a separate project for the developers to address tickets requiring their expertise.  On occasion, the issue type or priority will be changed by the product owners in the separate project board so sending an email to the JSD agent to make the updates and correspond with customers as needed.

I have automations to send the email on field change (one for issue type and one for priority) which is working fine.  I am also getting the email when an issue is created which is not desired.

The trigger is a field value change in either field.

I have a condition which attempts to identify non-new issues so the action can be to send the email.

The condition is: If Created < now()

Any assistance would be appreciated.

Bill Sheboy · Answer

Yup, those settings are helpful.  Some other key settings to watch are:

* email notification on edits., unless you want the automation rules to spam folks  ;^)
* allow rule trigger, when you have a set of chained rule executions
* JQL-based triggers or branches and the setting "Only include issues that have changed since the last time this rule executed"

__Bill

Mark Gibson_si9wuw · Answer

My apologies as I am new to the community.

I figured it out and thank you for getting me to review all the selections.  The problem was in the trigger settings and upon which events the automation would fire.

Bill Sheboy · Answer

Hi @Mark Gibson

For a question such as yours, it can help the community answer by posting images of your automation rules.  Particularly timing related ones.

From what I understand, you have an automation rule triggered on field changes, and that rule is also trigged after new issue creation.

Do you mean that someone creates an issue, immediately edits it, and then the rule fires?

Best regards,

Bill