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Failed to Load - Image

Hey Experts and users


Today, I am not able to attach or paste an image into the ticket.  It says "failed to load".


Please guide what can be done as my team member is also facing the same issue. 


Thank you



1 answer

0 votes

Hello Madiha and welcome to the Community!

I recently answered a similar question for someone who was having a similar problem. Could you please take a look at Not Able To Attach Images To Cases and see if you're impacted by the same issue?

Stephen Sifers

Hi Stephen 


Sorry for the late update.

I tried the workaround in one of the issue to go "back to old view". But I am unable to do so. Below is the message on my

"We're currently transitioning everyone to the new issue view, so you're no longer able to switch back to the old issue view. Learn more"

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