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External User Access to only one "NEXT GEN PROJECT"


We are trying to provide our customer access to one of our Next -Gen Project. The question is, is this possible in next gen version of a project? I am aware that in the classic version, you can add an external user (customer) to a specific project. But I cannot find a way to do it in Next Gen Project.


Thank you!

4 answers

Hello, I think the core issue keeps getting missed here. The essential detail is that this process of granting an external user access to a single next-gen project should grant access to no other projects in the JIRA instance. By default it appears to grant this broad access. In testing this, I've found that even following the "share roadmap" process at the top of the next-gen roadmap appears to grant the invited user access to your entire set of projects, which is not clear in the user experience and potentially a near-disastrous outcome in some scenarios. 

Hello Jaime,

I hope you are having a nice day.

Next-gen projects permissions work in a similar way that Classic projects, the only difference is that Next-gen projects do not have a permission scheme to set each specific permission in the project, instead, it defines which actions the users will be able to perform by role: Administrator, Member or Viewer.

To restrict your Next-Gen projects to only specific users, you must follow the steps below:

- Navigate to your next-gen projects > Details > In the Access field, select private:

Screen Shot 2019-04-01 at 16.13.00.png

- In the tab people, define which users should be able to access the project, selecting the role you want for them.

For more information about Next-gen projects permission and what permissions are granted by each role, you can refer to the documentation below:

Overview of permissions in next-gen projects

Let us know if this information helps!

Hi Petterson,

Could I ask how you can give access to a user (in a next-gen project), but so they can only see this one project. I work with an agency and want them to be able to see just this one project as a Member. I can't see how to do it in the Next-Gen projects, but know it is possible in other project types.

I have added a user with no access, and then given access to the next-gen project as described above but they are unable to see anything at all. I presume I'm missing something?

I believe this is also what the question above was asking too? But excuse me if I've missed something. "External User Access to only one "NEXT GEN PROJECT"


Many thanks

Hello Joe,

If I understand your question correctly, you want a user to only view one specific Next Gen project. The solution I did was to put all existing projects into private mode and added that one user to the project he should have access to. 

In this solution, the user will only be able to view projects that he/she is granted access to.


Best Regards,

Jaime Mabini

Like Petter Gonçalves likes this

Thank you for getting back to me Jaime,

Yes, you are right, that I want to be able to "by default" stop a user from being able to see everything except the one or two projects we choose to add them to. I will certainly look into your suggestion, and can see how that works, however, unfortunately, this is an instance shared by many other users across a large org, and I think it will ruffle feathers if I start removing access to all the projects for all users.

Ideally, I need the alternate case whereby everything is visible to everyone, unless they are in a group which is for agancies, and then can only see a few projects.

Any ideas if this is possible?


Thank you for you help!

We've the exact same use case. We would like to keep our projects open internally & allow access externally (vendors, consultants, etc.) to specific projects only.

Like Anna likes this

Agreed ... this is a very common use case which we need to support as well. Clients / external folks need to be restricted to only explicitly identified projects (those users will be in a group) while leaving all projects open to all folks within the company normally (in the normal Jira users group). I can't believe this has been overlooked so far with Next-Gen.

Like Rodney Cowled likes this

This still seems to be a problem, from what I can see…

We execute projects that are deemed confidential. The projects should be visible only to particular Clients for whom we are executing it. No other clients should see it. 

Can someone among you confirm if this is possible using Next-Gen?

Hello @Ashwin Kumar H M

The clients you mentioned do have a valid JIRA user on your site? If they have, you just need to navigate to your next-gen projects > Details > In the Access field, select private:

Screen Shot 2019-04-01 at 16.13.00.png

Then, add the users that might have access to the project under Project settings > People.

P.S: The users added to the project will be able to view, edit and create issues. For those who are not added to the project, they will not be able to view issues or do anything.

That works only if you have all your projects as next-gen, if not you can't define the projects as private and when you give access to one project the person can see all. 

Like # people like this

Atlassian just refuses to understand what it is you are describing because they are not living this experience.


I'm having the same PITA.

Hello @Andres Zunino and @Larry

Sorry to hear you are not being able to configure Next-gen projects as you need. Please, allow me to give an update in this thread:

About this sentence:

That works only if you have all your projects as next-gen, if not you can't define the projects as private and when you give access to one project the person can see all. 

Can you please elaborate a little bit more on what do you mean by "That only works if you have all your projects as next-gen"?

The instructions provided above are only applicable for Next-gen projects indeed since that's what the question is about, however, the fact you have Classic or Next-gen projects in your site does not change its behavior.

While in Next-gen projects you can configure the permissions using the Access field in the project details as mentioned in my last comment (Refer to this documentation),  your permissions in Classic Projects must be configured by the permission scheme, as mentioned in the documentation below:

Managing project permissions 

Additionally, with the implementation of Jira support plans (Free, Standard, and Premium), the permissions for both Classic and Next-gen projects can only be configured for the Standard and Premium plans.

Let us know if you have any specific questions about the information provided above.

Can a product manager at Atlassian please read this. Nobody at Atlassian who has responded to this has actually taken the time to read and understand and investigate the problem.

It is a real problem.


Hello @Larry

Please, check my answer in the thread above and let me know what is the exact problem you're having so we can properly address it.

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