Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exception Uncaught TypeError:cannot read property 'scrollheight' of undefined

I am getting the error message "Exception Uncaught TypeError:cannot read property 'scrollheight' of undefined" when I add an Epic.

 

3 answers

1 vote

Hey everyone,

We've tried to reproduce this issue on a local test instance of ours and we found that this is a bug that appears to happen when creating an epic from the backlog:

https://jira.atlassian.com/browse/JSWSERVER-20044

We recommend you to vote the issue so our devs can fix this bug and prioritise over other bugs, and to please watch the issue so you can get all updates on the bug. The bug will be fixed in accordance with our Server Bug Fix Policy

Apologies for the inconvenience on this!

Thanks for your understanding.

Regards,
Martin

Jimmy Seddon Community Leader May 14, 2019

Thanks @TP! This is exactly what one of my developers ran into i'll keep an eye on the issue for when it gets fixed.

Hi @Naveen Jacob , Welcome to the community.

Please try Enable Safe mode and let us know if still, the problem persists. This is to make sure the error is not caused by any third party installed plugins.

BTW what is the Jira version.

Thanks,
Ram.

I have the same problem.

Jira v8.1.0

 

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Environment

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

Stack trace

I'm having this exact issue. Is there a fix for this?

I'm running JIRA version 8.1.0 on Ubuntu. 

Jimmy Seddon Community Leader May 17, 2019

Hi @Enrique Ruiz-Velasco ,

If you look at the first answer by @TP there is an open bug for this which you should watch and vote for. 

One of our developers found that to work around this issue just make sure you aren't creating epics from the backlog view of the sprint board and it should work fine.

Hope that helps!

-James

I also facing this error in one of our Jira Projects in Backlog screen.

Workaround:
Move to other screens like Active Sprints, then create the issue/Epic, it works.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,642 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you