Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Excel Jira Plugin. Error in connection "No valid plugin Found..."


I've just installed Jira Excel plugin, and when I test the connection, appears this message


Connection Succeeded:

"No valid plugin found. Please test the connection in the settings."

I'm 100% sure that path, user and password are corrects. 


My Excel are "Office 365 MSO (16.0.11929.20978) 32 bits"


Thank you



3 answers

0 votes

The issue could simply be that your Office 365 is not compatible. Atlassian announced that their Excel import solution is only compatible with Office 365 from version 1904. In this case you would need to update to a newer Office version.

An alternative to this is a native Jira Cloud app that doesn't rely on Microsoft's infrastructure like Better Excel Exporter for Jira Cloud. It's coming out on Atlassian Marketplace soon, and a prerelease version is available today for free. Reach out to me at if you would like to try the app now.

(Please note that I'm part of the Midori team working on Better Excel Exporter.)

0 votes

@Victor Garcia Garcia , @Andreu Garcia did you manage to solve this issue with Jira Cloud for Excel?

We work with an on-premises instance.

I think Jira Cloud only works with SaaS services, right?

I don't know what you mean by "only works with SaaS services".

You can use Jira in different deployment types: Server, Data Center and Cloud, depending on your needs and what your company or regulatory environment allows you to use. I'm sorry if it's not news, I might have misunderstood something.

Because of major differences between the different platforms apps also come with different features and capabilities. 

0 votes

Same problem here. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

572 views 15 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you