Error with mail

[sistemas]

Translator

Hi!! I have this issue ans i would like to knowk if someone can help me:

Se encontró un error mientras se manejaban mensajes del servidor de correo "POP Mail Server" usando el manejador "class com.atlassian.jira.plugins.mail.handlers.NonQuotedCommentHandler".

it was working until now

[Mohanraj Thangamuthu]

Hello, Good day. Are you using Jira cloud or Jira server version ?

This error is noticed on incoming mail handler ?. Could share a screenshot of the error message ?

[sistemas]

Translator

I already solved that error but not the way I wanted. If I respond to Jira, the recipient receives an email saying you have a comment. The from is XXX@XXXX.atlassian.net. If you reply to that email, it does not send it, it gives an error (Delivery Status Notification (Failure)

[No suele recibir correo electr?nico de bounce@atlassian.net. Descubra por qu? esto es importante en https://aka.ms/LearnAboutSenderIdentification ])

But if you put jira@xxxx.atalassian.net and it does allow you to add the comment.

[Mohanraj Thangamuthu]

Hello, thanks for the update. Looks like you don't have the default mail handler.

Go to Settings >> System >> Incoming mail. Check if above mail server is present. If not create default mail handler as per : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/. This should help adding comment by responding to notification email.

[sistemas]

Translator

hello! I have tried to add the same thing that you tell me but when I add it the page loads and it is not added. Could you tell me what it could be?

[sistemas]

Translator

The screen remains with a gray background and does not add anything

[Mohanraj Thangamuthu]

Hello, Could you add a screenshot of the current settings from settings >> system >> Incoming mail.

[sistemas]

Translator

Hi!! yes of course, As I told you, I tried to add what you told me but when you add it the screen turns gray and it is not added.

[Mohanraj Thangamuthu]

Could you check the browser logs when you try to save the settings? I would like to know if there is any specific error message.

[sistemas]

Translator

Hi!! I have seen it and there is nothing strange. I have tried 3 different browsers and all 3 stay the same.