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Error while starting JIRA server.

Starting the JIRA Plugin System _________________

2022-09-17 21:15:01,909-0500 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2022-09-17 21:15:02,085-0500 JIRA-Bootstrap INFO [c.a.jira.cluster.ClusterSettings] [CLUSTER-STATE] Value for system property key jira.cluster.retention.period.in.days was set to PT48H
2022-09-17 21:15:02,107-0500 JIRA-Bootstrap INFO [c.a.jira.template.DefaultTemplateValidationConfigProvider] Started parsing of email-templates-to-validate.xml
2022-09-17 21:15:02,362-0500 JIRA-Bootstrap INFO [c.a.jira.template.DefaultTemplateValidationConfigProvider] Parsed 32 template configs
2022-09-17 21:15:03,002-0500 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.i.c.manager.CachedOptionsManager.optionsCache] Cache com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.optionsCache was flushed
2022-09-17 21:15:03,002-0500 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.i.c.manager.CachedOptionsManager.optionCache] Cache com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.optionCache was flushed
2022-09-17 21:15:03,002-0500 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.i.c.manager.CachedOptionsManager.parentCache] Cache com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.parentCache was flushed
2022-09-17 21:15:03,002-0500 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.i.c.manager.CachedOptionsManager.valueCache] Cache com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.valueCache was flushed
2022-09-17 21:15:03,002-0500 JIRA-Bootstrap INFO [c.a.c.e.c.a.j.i.c.manager.CachedOptionsManager.allCache] Cache com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.allCache was flushed
2022-09-17 21:15:03,233-0500 JIRA-Bootstrap ERROR [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkStartingEvent@44a591e9] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(com.atlassian.plugin.event.events.PluginFrameworkStartingEvent), listener=com.atlassian.jira.plugin.JiraOsgiContainerManager@439f77c4}]
java.lang.RuntimeException: Listener: com.atlassian.jira.plugin.JiraOsgiContainerManager event: com.atlassian.plugin.event.events.PluginFrameworkStartingEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:49)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.event.internal.LockFreeEventPublisher$Publisher.dispatch(LockFreeEventPublisher.java:220)
at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:96)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:90)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:1952)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$earlyStartup$3(DefaultPluginManager.java:524)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:518)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:119)
at com.atlassian.jira.component.pico.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:669)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:238)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.lang.Thread.run(Thread.java:748)
Caused by: io.github.lukehutch.fastclasspathscanner.ScanInterruptedException
at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner.getUniqueClasspathElementURLs(FastClasspathScanner.java:1867)
at io.github.lukehutch.fastclasspathscanner.FastClasspathScanner.getUniqueClasspathElementURLs(FastClasspathScanner.java:1908)
at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.getClassPathUrls(ExportsBuilder.java:282)
at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.generateExports(ExportsBuilder.java:252)
at com.atlassian.plugin.osgi.container.felix.ExportsBuilder.determineExports(ExportsBuilder.java:177)
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.start(FelixOsgiContainerManager.java:237)
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(FelixOsgiContainerManager.java:199)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
... 22 more
2022-09-17 21:15:06,800-0500 JIRA-Bootstrap ERROR [c.a.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'com.atlassian.activeobjects.activeobjects-plugin' from 'Unit: /opt/atlassian/atlassian-jira-software-8.20.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/activeobjects-plugin-3.2.12.jar (1635412456000)'.
2022-09-17 21:15:06,801-0500 JIRA-Bootstrap ERROR [c.a.plugin.loaders.ScanningPluginLoader] Because of the following exception:
java.lang.IllegalStateException: Unable to create a tracker when osgi is not running



please find the above logs, JIRA is not accessable now, please help

1 answer

0 votes
Rilwan Ahmed Community Leader Sep 18, 2022

Hi @Deepan Kumar Raghavan Vasu ,

  1. Before the starting the the jira, was there any changes like jira upgrade, file modifications etc. ? 
    Please revert the changes and retry. 
  2. Did you try to clear plugin cache and restart ? 
    Steps to clear plugin cache is explained in https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html
  3. Please make sure there is no other jira process running on the same port. 

I could see similar error was reported by  @Julien GERARD some time ago and it was their file modification which caused the issue.
https://community.atlassian.com/t5/Jira-questions/Error-during-starting-of-JIRA-Server/qaq-p/829798

If still issue persists, please create a ticket with Atlassian Support from the link below and provide the support zip for faster resolutions. 
https://support.atlassian.com/contact/ 

Rilwan Ahmed Community Leader Sep 19, 2022

Small correction:
If still issue persists, please create a ticket in https://support.atlassian.com/contact/  and provide the catalina.out and atlassian-jira.log files with the time of restart. 

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