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Error while migrating from Jira software to Jira Cloud

I am trying to migrate from software to the cloud but it causes an error. It says: 

com.botronsoft.jira.cloudmigrator.impl.errorhandling.CloudOperationException: Request failed! Url=Request{method=POST, url=https://luminsec.atlassian.net//rest/api//3//permissionscheme/10101/permission, headers=[X-Force-Accept-Language:true, Accept-Language:en]}
Request body: {"holder":{"type":"group","parameter":"CMJC-CreateSharedObjects"},"permission":"BROWSE_PROJECTS"}
Response code: 500
Response Body: {"errorMessages":["Internal server error"],"errors":{}}
at com.botronsoft.jira.cloudmigrator.util.FailureResultUtil.throwCloudOperationException(FailureResultUtil.kt:13)
at com.botronsoft.jira.cloudmigrator.impl.operations.deployment.WaitForDeployConfigurationStep.throwFailureException(WaitForDeployConfigurationStep.kt:48)
at com.botronsoft.jira.cloudmigrator.impl.operations.deployment.WaitForDeployConfigurationStep.throwFailureException(WaitForDeployConfigurationStep.kt:17)
at com.botronsoft.jira.cloudmigrator.impl.operations.AbstractPollingMigrationOperationStep.runInternal$suspendImpl(AbstractPollingMigrationOperationStep.kt:46)
at com.botronsoft.jira.cloudmigrator.impl.operations.AbstractPollingMigrationOperationStep$runInternal$1.invokeSuspend(AbstractPollingMigrationOperationStep.kt)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
at kotlinx.coroutines.DispatchedTask.run(Dcom.botronsoft.jira.cloudmigrator.impl.errorhandling.CloudOperationException: Request failed! Url=Request{method=POST, url=https://luminsec.atlassian.net//rest/api//3//permissionscheme/10101ispatchedTask.kt:106)
at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:570)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:750)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:677)
at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:664)
Caused by: com.botronsoft.jira.cloudmigrator.impl.errorhandling.CloudOperationException: Request failed! Url=Request{method=POST, url=https://luminsec.atlassian.net//rest/api//3//permissionscheme/10101/permission, headers=[X-Force-Accept-Language:true, Accept-Language:en]}
Request body: {"holder":{"type":"group","parameter":"CMJC-CreateSharedObjects"},"permission":"BROWSE_PROJECTS"}
Response code: 500
Response Body: {"errorMessages":["Internal server error"],"errors":{}}

at com.botronsoft.jira.cloudmigrator.util.FailureResultUtil.throwCloudOperationException(FailureResultUtil.kt:16)

I can access the URL mentioned using my browser with no issues. Any idea what's going wrong? 

1 answer

0 votes

Hi @Jamshaid 

 

I will guess that the problem is with permissions but to be sure please contact with Botron/Apfire support - https://appfire.atlassian.net/servicedesk/customer/portal/11/user/login?destination=portal%2F11

 

Regards,

Seba

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