Our newly-installed Jira, Confluence and Bitbucket servers / services are unable to connect to Atlassian market place.
We followed the instructions mentioned in the below link to get past the SunCertPathBuilderException
https://confluence.atlassian.com/confkb/the-atlassian-marketplace-server-is-not-reachable-due-to-peer-not-authenticated-321850263.html
https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html
We verified Connection to SSL services. We added appropriate HTTP & HTTPS proxy configurations (using setenv.bat) as mentioned in the links below:
https://confluence.atlassian.com/jirakb/how-to-configure-an-outbound-http-and-https-proxy-for-jira-applications-247857187.html
We tried the solutions suggested in these links:
https://confluence.atlassian.com/display/JIRAKB/How+to+Configure+an+Outbound+HTTP+and+HTTPS+Proxy+for+JIRA?_ga=2.137464755.2005504251.1555968981-30674843.1555968981
https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html?_ga=2.175194913.2005504251.1555968981-30674843.1555968981
Below is the error log for our Jira application:
2019-04-24 11:13:50,299 http-nio-8080-exec-4 WARN [c.a.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ServerError: 401: <HEAD><TITLE>Authorization Required</TITLE></HEAD>
<BODY BGCOLOR="white" FGCOLOR="black"><H1>Authorization Required</H1><HR>
<FONT FACE="Helvetica,Arial"><B>
Description: Authorization is required for access to this proxy</B></FONT>
<HR>
<!-- default "Authorization Required" response (401) -->
</BODY>
2019-04-24 11:13:50,965 Caesium-1-3 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 11481
2019-04-24 11:13:50,966 Caesium-1-3 INFO [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 11488 ms.
2019-04-24 11:13:51,565 http-nio-8080-exec-6 DEBUG harimohan 673x17x7 7n1zy6 10.32.45.109 /rest/troubleshooting/1.0/check/harimohan [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshooting.plugin-jira]
2019-04-24 11:13:52,857 StreamsCompletionService::thread-1 DEBUG harimohan 673x21x4 7n1zy6 10.32.45.109 /plugins/servlet/streams [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.streams.thirdparty-plugin]
2019-04-24 11:13:53,062 StreamsCompletionService::thread-4 WARN harimohan 673x21x4 7n1zy6 10.32.45.109 /plugins/servlet/streams [o.a.a.u.stax.dialect.StAXDialectDetector] Unable to determine dialect of the StAX implementation at bundle://165.0:1/
2019-04-24 11:13:56,896 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]
___ Modifications ___________________________
Modified Files : jira-application.properties
Removed Files : None
2019-04-24 11:14:03,353 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2019-04-24 11:14:03,353 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.
2019-04-24 11:14:04,623 http-nio-8080-exec-12 WARN harimohan 674x57x6 1y0jupm 10.32.45.109 /rest/plugins/1.0/product-version [c.a.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ServerError: 401: <HEAD><TITLE>Authorization Required</TITLE></HEAD>
<BODY BGCOLOR="white" FGCOLOR="black"><H1>Authorization Required</H1><HR>
<FONT FACE="Helvetica,Arial"><B>
Description: Authorization is required for access to this proxy</B></FONT>
<HR>
<!-- default "Authorization Required" response (401) -->
</BODY>
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