We have a problem for a few days. Jira doesn't import task emails from mail. When i try to test the connection to the gmail account, it's OK. When i try to force the import email, i see this error "Mail Disabled".
But the incoming and outgoing email are correct.
See the atachment.
Thanks a lot,
Diego Olaso Faus
It might be that the administrator has disabled the mail using a property.
Have a look at this: Setting properties and options on startup
Set to 'true' to disable mail. In Linux setenv.sh, there is a pre-existing flag to uncomment.
If this is the case, you need to stop Jira, edit the file to remove the property, and then restart Jira. You may need to consult your admin to make the changes.
Thank you for checking. One more place you can check is the page below, and see what's listed there:
Otherwise, we'll need to create a support ticket so we can look at your logs. But please note in that case we will be troubleshooting your built-in Jira mail handler settings and not the add-on that you're using in your example.
We won't be able to connect to your server directly, but you'd be able to send us your server logs so we can see what the problem might be.
Let me know if you want me to create that ticket for you. I'd just need you to verify your working hours.
Thank you, Diego,
I went ahead and created a support ticket for you.
Can you trigger the error again from the Jira internal email settings and NOT the 3rd party add-on, and then send us the full support zip by uploading to:
Thank you for reaching out!
After some troubleshooting on this case, we found another thread in Community that seemed to resolve for Diego.
I,ve ran this query:UPDATE propertynumber SET propertyvalue=0 WHERE ID=(SELECT ID FROM propertyentry WHERE ENTITY_NAME='jira.properties' AND ENTITY_ID=1 AND PROPERTY_KEY='jira.mail.fetch.disabled');
and restarted JIRA. Email puller is now working :)
Thanks @Andy Heinzer for pointing right direction.
Could you test that and see if it works for you?
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events