I use Jira-Cloud and tried to upload app on May 13, 2021 (GMT) using UPM that is required to input the URLs for the app (https://subdomain.mydomain.co.th:61111/twpconnector). The error message was shown below.
The last installation with this URLs worked properly for 3 years ago but I uninstalled this app and tried to upload the new one to support the new issue view GUI and face the problem.
I can access via web navigator with the URLs above, but in Jira cloud instance it can't.
Can I get the log file to investigate this problem? and How?
Can everyone advise me how to solve this problem?
I have the same issue. I'm trying to create Connect plugin with the getting started tutorial.
The interesting thing, is that if I make atlassian-connect.json available via internet using ngrok from tutorial - the UPM is downloading file without problems.
But then, when I serve my file to nginx - the UPM cannot download it and I see the same issue that the topic starter shown.
I've tried to find the difference with response headers, and the only difference that I found is that ngrok adding "UTF-8" to Content-Type header, and my nginx server doesn't.
I'll try to fix it, but I think that would not help.
Er, hang on, there's a huge problem here:
You say "I use Jira-Cloud", but your screenshot is of a Server/DC Jira "manage apps" screen.
Could you confirm whether you are on Cloud or Server? (Easy check - is the url for your Jira <something>.atlassian.net or something else?)
Yes, I confirm I use Jira cloud and URL is <something>.atlassian.net that there is feature to upload app. I would like to upload my app that run on my server to show something at the right side of the issue view.
Below is the atlassian-connect.json
"value": "BPS Activity Code"
"value": "BPS Activity Code"
"name": "BPS's Activity Code",
"description": "Set BPS's Activity Code for each issue.",
"name": "TWP Team @BKKPS",
Ok, that means that either
To check all three of these is simple(ish). Go outside your corporate network (shut down the vpn, or go to a coffee shop and hook up to their wifi) and try
in your browser. What does that get you?
The previous comment says you've got it down to your firewall, rather than the Cloud side.
The logs from Cloud wouldn't help you even if you could get them, all they would say is that the file served up by your system on the url given earlier is not valid, or that it cannot reach the site (because of your firewall or networking)
Also, I have no access to Cloud, I'm not Support. This site is a place for people to talk about Atlassian.
How can I request the log file from Atlassian to find the root cause?
As I can't see anything in the log file on my server and no incoming access through firewall. It seems Atlassian Cloud can't access through the firewall.
But in around 2017 and 2018, I can upload app normally and the SSL config has not been changed for a long time.
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