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Error in saving jira configuration Edited


i want to save my jira data with the built-in xml program.

The path for the export data is "C:\Program Files\Atlassian\Application Data\Jira\export"

After a few seconds the message appears, that the file was succesfully exported, BUT:

in the directory ..\export is no file!

What is wrong here?



this has functioned properly until one week before. I switched today from trial to commercial licence. Nothing else has changed...

2 answers

2 accepted

0 votes
Answer accepted

Hi , 

can you please check any hidden folders are there.

0 votes
Answer accepted


there are no hidden folders.

are you using Jira on the hosted server. 

I mean the browser you using and the Jira server on same system ?


i'm so sorry, everything is ok now. We have two installations and i simply confounded them.

Sorry again and thanks for your time

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