Error in rapidboard (board) when clicking between issues to update time log

I get an error when clicking between issues in the work mode of a board. I can clear the error and pretty much continue on my way. Why is it doing this? Multiple people are impacted. (Anyone using the board)

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: TypeError: this.data(events) is undefined

Resource: https://issuetrack.wbgames.com/s/en_US-o1yeam/768/4/2e8ad3a3d285748a3f80d5a05862d774/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general/batch.js

Line: 4651

Environment

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

1 answer

Hey Aaron,

Most of the error show up due to incompatiblity between GH and third party plugin, you can try to run your JIRA in a safe mode (disable all the user install plugin) and only allow Greenhopper itself as enable, perform your action again and see if the problem still presence. This is for checking if this is realted to any plugin issue.

All the best

Amanda

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