Hi,
We are getting sometimes error in the above log file and the mail goes to the error queue.
Regards
Deepak Bhatia
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2013-02-08 09:40:13,709 ERROR [jiraissue@nechclst.in] Sending mailitem To='Amit.Chaudhary@aricent.com' Subject='(GEPONVM-196) Bug#1171: Both cards get rebooted when re-fo is carried out' From='gepon@nechclst.in' FromName='Abhinav (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='Amit.Chaudhary@aricent.com' Subject='(GEPONVM-196) Bug#1171: Both cards get rebooted when re-fo is carried out' From='gepon@nechclst.in' FromName='Abhinav (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<4224146.12345.1357796266649.JavaMail.root@localhost.localdomain>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:193) at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) Caused by: javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2210) at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2093) at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1900) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1122) at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:166) ... 8 more Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(SocketInputStream.java:129) at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110) at java.io.BufferedInputStream.fill(BufferedInputStream.java:218) at java.io.BufferedInputStream.read(BufferedInputStream.java:237) at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89) at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2188)
We had a similar problem some time ago. Due to this problem some people did not receive notifications. I increased the SMTP timeout on Outgoing Mail configuration page.
Thanks Kerem, The problem we are facing is that same mail is recieved multiple times by the user. I can see that mail goes to the error queue which is giving problem. Thanks Deepak
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It seems my previous sentence written in a hurry and I wrote what I did not mean :-) What I meant, because of the timeout problem, mails dropped into error queue that's why recipients received multiple mails. I hope increasing the timeout helped..
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