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Error in Editing Assignee Field


So I have an automation that sets an Assignee value. However, I've been receiving errors lately that says:

Action details:
The following issues passed:
Inactive user
No fields or field values to edit for issues (could be due to some field values not existing in a given project):
The user that's being set as the Assignee is NOT inactive. I can do the assignment manually. What is wrong with this?

2 answers

0 votes
John M Funk Community Leader Jun 02, 2022

Hey Jay,

I would check the permission scheme for the project to see if anything has changed with it. Make sure the atlassian-addons has permission to assign users. Also make sure the user you are trying to assign it to has assignable issue permissions. 

If all of that checks out, add an audit check to your rule to see what value is returning. 

0 votes
Clark Everson Community Leader May 31, 2022

Hi @Jay Fernandez 

Who is the actor of the rule? If you can make the change but the one taking action on the role isn't you but is a bot or something they may or may not have permissions to assign

Alternatively, trying changing who you are assigning the rule to and see if it's only with that user or all people.



The actor is Automation for Jira.

I deleted the automation and rewrote it. Now it works. Must be a bug in the system.

Hmmm.. after a few executions, the problem is back. This is definitely a bug in the system.

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