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Error after upgrading from 7.5 to 8.1

After upgrading from 7.5.2 to 8.1, started getting the below error messages. Tried 2 approaches, first doing an upgrade and then installing from scratch in a new server and restoring from a backup, both with the same results.

 

Details
Exception: Uncaught ReferenceError: Calendar is not defined
Resource: http://its-jira2.its.local:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-no5gy6/801000/af023728cc398b714cc6b1d6df18162a/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js
Line: 15
Column: 1
Exception: Uncaught Error: No jira/libs/calendar
Resource: http://its-jira2.its.local:8080/s/c63935245ef0f9698a1a3529bf533694-CDN/-no5gy6/801000/af023728cc398b714cc6b1d6df18162a/5435cf25f409c0ae2e20397b08c1e337/_/download/contextbatch/js/_super/batch.js?locale=en-US
Line: 25
Column: 977
Exception: Uncaught Error: undefined missing jira/projects/sidebar/sidebar-placeholder-initializer
Resource: http://its-jira2.its.local:8080/s/c63935245ef0f9698a1a3529bf533694-CDN/-no5gy6/801000/af023728cc398b714cc6b1d6df18162a/5435cf25f409c0ae2e20397b08c1e337/_/download/contextbatch/js/_super/batch.js?locale=en-US
Line: 25
Column: 1967
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.131 Safari/537.36
Stack trace
ReferenceError: Calendar is not defined
at http://its-jira2.its.local:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-no5gy6/801000/af023728cc398b714cc6b1d6df18162a/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js:15:1

 

The log file shows:

410x1234x1 c5r24a 192.168.143.87 /secure/RapidBoard.jspa [c.a.p.web.model.ResourceTemplateWebPanel] Error rendering WebPanel (com.atlassian.jira.jira-projects-plugin:sidebar-project-shortcuts/JIRA.Projects.Sidebar.ProjectShortcuts.Templates.content): Unable to compile Soy templates

 

and 

Caused by: com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.jira.jira-projects-plugin:sidebar-project-shortcuts

2 answers

1 accepted

0 votes
Answer accepted

Taking a more in-depth look at the atlassian-jira.log file, I found out that the core of this error was that the soy system plugin (app) wasn't enabled after the restore process. Enabling it, solved the issue.

Hi Wolf,

could this be related to an AddOn / App? Did you try a safe start without any addons enabled?

https://confluence.atlassian.com/jirakb/add-on-tips-and-tricks-779168621.html

Best

JP

Actually, after a lot of tinkering, found out that the soy system app was disabled, so as the hipchat. After enabling them, all is fine!

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