Error - Supportet Platforms - Gadget-Feed-URL

After Upgrade Jira 7.2.4 to 7.7 we get an error at the Error search and supporttools Screen.
"Gadget-Feed-URL"
But, all Gadget work fine. They start fine and adding Gadgets from Gadget catalog work fine as well.
How i can remove These error massage?

All "Health Check: JIRA Base URL" issues are fine. But we still get the Error.

4 answers

0 vote

Hi Heiko,

Any way we can see a screenshot of the error you're getting?

Could you see if there are any errors in relation to this in your Jira Server Log as well?

Regards,

Shannon

but all Gadget still working and i am able to add new on on my Dashboard

Heiko,

I'll need to see more details about the errors to know what's going on. 

Is it possible to expand the "Gadget-Feed-URL" item under Systemdiagnosen der Instanz?

Are you able to check your Jira logs to see what exactly the line says that it's referring to?

Regards,

Shannon

2018-01-24 17:58:38,707 HealthCheck:thread-6 ERROR      [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
 at java.net.SocketInputStream.read(SocketInputStream.java:170)
 at java.net.SocketInputStream.read(SocketInputStream.java:141)
 at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:139)
 at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:155)
 at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:284)
 at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)
 at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)
 at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:261)
 at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:165)
 at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:165)
 at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:272)
 at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:124)
 at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)
 at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
 at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
 at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
 at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
 at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56)
 at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)

Hi Heiko,

First, each of your replies is coming in as a separate answer, which can make this thread difficult to follow. Please make sure to enter your reply using the reply box below my response here, and not the one below Suggest an answer so that they stay in order.

I just want to confirm what you're asking here. You're saying that you're only seeing this error but haven't noticed any problems with your instance. Is that correct?

Could you tell me if you're behind a proxy of some sort, and if you're using anything to manage your users in Jira besides the built-in Jira directory, such as SSO or LDAP? 

We may need to move this to a support ticket so we can see your full error logs, so we can proceed with that next.

Regards,

Shannon

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