Error Cannot add user, all the user directories are read-only

Stephane.Dupont
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February 14, 2024

I am in the middle of an upgrade, we installed/migrate the Jira 9.12 to new server and we created a new database to hold the data for the new server. We created the database based on the data from the legacy server. I did the installation of 9.13.1 and now I am trying to use the new database, I go through the steps but when I get to add an administrator I get the error Cannot add user, all the user directories are read-only. I saw a few postr about it but not actual solution. Anyone can help me.

 

Regards...

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Florian Bonniec
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February 20, 2024

Hi

 

Could you use the recovery account to update the Directory configuration and create new user ?

 

Restore Passwords To Recover Admin User Rights | Jira | Atlassian Documentation

 

Reagrds

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