Hi, I'm using Jira Software. Whenever I try converting subtask to an issue, I gen a non-descriptive "500 - internal server error".
I'm the project admin and I should have all the permissions. This happens across multiple different subtasks.
Can anyone suggest what should I check for?
Hello @Szymon Sobczak
Welcome to Atlassian Community!
Per your description, I understand you are facing an error when you click in "Move" and try to convert your sub-tasks to issues. Is that correct?
Can you please confirm if the sub-tasks you are facing this problem are in a Next-gen project?
Investigating a little further, I found the following bug reported about your error, reproducible only in a Next-gen project:
If you are using a Next-gen project, please check if the following workaround works for you:
1 - Navigate to your project > Project settings > Issue types > Enable the Story Issue type
2 - Navigate to your sub-task > Convert it to a Story issue type. You will face the same error, however, the sub-task will be properly converted
3 - Change the story to the issue type you want
In case you are not in a next-gen project, please provide us with a screenshot of how you are trying to convert your issues with the generic error you are receiving.
Hi, it's been a while and I've stumbled upon this bug again.
Last time I just manually deleted all the subtasks and created new issues, but this messes up the reports.
I'm not using a next-gen project, this is in a classic one.
This is what I'm doing:
(the same error happens for all issue types I can select)
And the error:
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