Error 500 when converting subtask to issue

[Szymon Sobczak]

Hi, I'm using Jira Software. Whenever I try converting subtask to an issue, I gen a non-descriptive "500 - internal server error".

I'm the project admin and I should have all the permissions. This happens across multiple different subtasks.

Can anyone suggest what should I check for?

[Petter Gonçalves]

Hello @Szymon Sobczak

Welcome to Atlassian Community!

Per your description, I understand you are facing an error when you click in "Move" and try to convert your sub-tasks to issues. Is that correct?

Can you please confirm if the sub-tasks you are facing this problem are in a Next-gen project?

Investigating a little further, I found the following bug reported about your error, reproducible only in a Next-gen project:

- Converting a Sub-task of a Next-gen project to issue results in error 500 

If you are using a Next-gen project, please check if the following workaround works for you:

1 - Navigate to your project > Project settings > Issue types > Enable the Story Issue type

2 - Navigate to your sub-task > Convert it to a Story issue type. You will face the same error, however, the sub-task will be properly converted

3 - Change the story to the issue type you want

In case you are not in a next-gen project, please provide us with a screenshot of how you are trying to convert your issues with the generic error you are receiving.

[Szymon Sobczak]

Hi, it's been a while and I've stumbled upon this bug again.

Last time I just manually deleted all the subtasks and created new issues, but this messes up the reports.

I'm not using a next-gen project, this is in a classic one.

This is what I'm doing:

Step 2:

(the same error happens for all issue types I can select)

And the error:

[Pedro HS Cunha]

Hi everyone,

May be an update on this one ?

We're getting the same error, It also happen trying to convert between Standard issue types.

[Szymon Sobczak]

It's been 1.5 years and nobody even bothered to reply. Consider checking out https://clickup.com - seems simpler and better maintained...