Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error 500 when converting subtask to issue

Hi, I'm using Jira Software. Whenever I try converting subtask to an issue, I gen a non-descriptive "500 - internal server error".

I'm the project admin and I should have all the permissions. This happens across multiple different subtasks.

Can anyone suggest what should I check for?

1 answer

0 votes

Hello @Szymon Sobczak

Welcome to Atlassian Community!

Per your description, I understand you are facing an error when you click in "Move" and try to convert your sub-tasks to issues. Is that correct?

Can you please confirm if the sub-tasks you are facing this problem are in a Next-gen project?

Investigating a little further, I found the following bug reported about your error, reproducible only in a Next-gen project:

Converting a Sub-task of a Next-gen project to issue results in error 500 

If you are using a Next-gen project, please check if the following workaround works for you:

1 - Navigate to your project > Project settings > Issue types > Enable the Story Issue type

2 - Navigate to your sub-task > Convert it to a Story issue type. You will face the same error, however, the sub-task will be properly converted

3 - Change the story to the issue type you want

In case you are not in a next-gen project, please provide us with a screenshot of how you are trying to convert your issues with the generic error you are receiving.

Hi, it's been a while and I've stumbled upon this bug again.

Last time I just manually deleted all the subtasks and created new issues, but this messes up the reports.

I'm not using a next-gen project, this is in a classic one.

This is what I'm doing:

step1.png

Step 2:

(the same error happens for all issue types I can select)step2.png

And the error:step3.png

Hi everyone,

May be an update on this one ?

We're getting the same error, It also happen trying to convert between Standard issue types.

Like Marcus Polonio likes this

It's been 1.5 years and nobody even bothered to reply. Consider checking out https://clickup.com - seems simpler and better maintained...

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

208 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you