During the Bulk Change operation inside a project we receive an error... to reproduce it we have to tick several non-epic objects, select "Move Issues" and then move for examples Bugs to Issues etc, once you click on it Error 500 with the following message appears
"com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]"
We tried following this guide as it seems to be the very same issue we have
The guide worked fine until after the Diagnosis, naturally we didn't find any endmarkers for the rank ID 10005 (or any line at all for this ID actually) so we tried to execute the mentioned resolution
mysql> insert into AO_60DB71_LEXORANK values (DEFAULT,10005,7,-9223372036854775808,NULL,NULL,'0|000000:',0);
ERROR 1062 (23000): Duplicate entry '7' for key 'PRIMARY'
As you see we receive a duplicate error for this line, unfortunately the knowledgebase article doesn't offer a solution for this as nowhere is the required information which ID one should try instead
Thanks in Advance
Alright, Branden McElveen's suggestion didn't provide a solution for me, but it led me on the right track... as it turns out it seems like the LeoxRank system has failed to properly initialize and thus pretty much all the initial markers were missing, the workaround suggested in the following bug report helped and now everything works just fine:
At that point you can skip it and go to the next query. If you still get those errors:
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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