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Error 429 - Too many requests

Nancy Pacitto
Nancy Pacitto Jun 16, 2021

I have a user repeatedly receiving this error when trying to review tickets in Jira Cloud.  He has no other background processes running within Jira.  I submitted a ticket to Atlassian back in April and have escalated as far as it will let me but they just promise that they are monitoring it and then nothing ever changes.  It's been 2 months now and it happened twice yesterday and once today, sometimes when he is showing his screen to clients.  Has anyone else experienced this and found a solution?  

The error reads:   Something went wrong.  Try reloading the page, then check our statuspage for any current outages.  If there are no relevant outages, create a support request so we can help you out.  If you create a request, include the following so we can help you as fast as possible:  Error type:  429 - Too many requests; log reference: d7c955ac-34a1-43c7-a645-3ebd2ab10ce.

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Andrei Abdulov
Andrei Abdulov Jan 12, 2022

I have the same issue. Creating a ticket now

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Palla
Palla Sep 12, 2021

Hello Team, any solutions ..?

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Nancy Pacitto
Nancy Pacitto Sep 13, 2021

After a few months of investigation, the support team seems to have resolved it.  Not sure what exactly was causing the problem.

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