Epic Issue type not created

I installed jira agile and it looks like the epic issue type wasn't created. It added Story and Technical Task.

So when you click "create epic" on the planning board it brings up "create test type" (I think this is one of our custom screens) and won't show the new issue under the list of epics on the side.

I tried creating an issue type and called it epic but it still wouldn't show in the epic panel.

On our test server I also tried uninstalling and reinstalling the plugin. Still no Epic issue type.

edit: I'm getting rate limited on comments so Jira is 5.2.6, agile versions I've tried 6.3.0.2 and 6.3.2.1. After each time I've tried installing agile I've reindex the server.

edit2: The screenshot listed in my initial comment shows the list of issue types on the server. Epic isn't there but Story and Technical Task, jira agile task types, are.

4 answers

1 accepted

After working with support you are just able to make an issue type with the name Epic and assign it to any project you like.

This would not work as Epic is unique. You will need to delete the rest of the issue type created by Agile which has "Created by JIRA Agile - do not edit or delete.xxx ". Once done, go to manage add on, you will see agile become disable. Enable it back, and JIRA Agile will recreate these issue type. However, the impact on this is unknown as the new issue type ID will be different, thus, may impact on your existing/closed issue. Please do not delete these issue type in any means if possible as it can result to your JIRA Agile report to become haywire.

Hi Tom,

Did you add the Epic Issue Type for your project?

If not so, do the following

  1. With your admin login, go to Admin
  2. Then go to Issues > Issue Type
  3. Then go the the Issue Type Scheme that your project is working with
  4. Click Edit
  5. At the available Issue Type List, drag the Epic Issue Type to the Issue Type for current Scheme
  6. Then click save,
  7. Test if epic gets created

Perhaps I wasn't clear, Epic isn't an issue type after installing jira agile.

Which JIRA version and agile version are you using?

After installing JIRA Agile, did you reindexed JIRA?

Tom: Of course, Epic is there?

You will need to delete the rest of the issue type created by Agile which has  "Created by JIRA Agile - do not edit or delete.xxx ". Once done, go to manage add on, you will see agile become disable. Enable it back, and JIRA Agile will recreate these issue type. However, the impact on this is unknown as the new issue type ID will be different, thus, may impact on your existing/closed issue.

Please do not delete these issue type in any means if possible as it can result to your JIRA Agile report to become haywire.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

246 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot