Enable rich text editor in Jira Cloud

Derek Crawford October 14, 2022

I am trying to enable rich text editing so I can enable the wiki renderer on a custom multi line field I created.  I googled looking for the solution and closest I came to was navigate to settings > system > user interface > enable rich text.  When I navigate via this path I do not have the option under user interface for rich text.  I attached a screenshot of the menu options I have.  How do I get rich text enabled for my custom fields?  image.png

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Mikael Sandberg
Community Leader
Community Leader
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October 14, 2022

The renderer is controlled by the field scheme that your project is using. Go to project settings > fields and then click the pencil up in the right-hand corner. From here locate your field and then click on Renderer and then select wiki style renderer:

Renderer.png

Derek Crawford October 14, 2022

Awesome, thank you @Mikael Sandberg 

Like Mikael Sandberg likes this
Ismael Garcia January 24, 2023

Hello there!

I have all setup as you mention but I still don't get why most of the text formatting aren't working.

https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

Most of the document above doesn't work for me and I'm having trouble understanding why and how can I make them work.

If someone could give me a hand would be much appreciated.

Regards! 

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 24, 2023

Hi @Ismael Garcia,

If you have enabled the wiki style renderer in a paragraphed field you should see the same controls as in the Description field:

Screenshot 2023-01-24 at 10.27.46 AM.pngThat indicate that the paragraph field is wiki enabled and should support the text formatting notation as well. 

Ismael Garcia January 24, 2023

Hi @Mikael Sandberg thanks for responding so fast. I have those options, but I haven't being able to run successfully most of the actions in the documentation, I had that in other jira accounts but I don't get it why is not working properly in this one.

Michael_Palapar January 14, 2024

After we migrate cloud to cloud, the Wiki Style Renderer is not working.

I tried to changed to 'default text renderer' then back to Wiki Style Renderer but the editor still not showing on our 'Description'

Like Cait Wingard likes this
0 votes
Angelie May 17, 2023

NA

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