Empty issueType.name in lookupissues smartvalue

[Jerome Ortega]

I am trying to display issueType.name for my slack notification via Jira Automation lookupissues. However, it showing as empty string when I try to include it to the notification. Is this a Jira bug or am I missing something? Anyone else has seen this issue?

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues

[Daniel Eads · Accepted solution]

Hi @Jerome Ortega ,

This is going to be a bit odd, but ignore the camel-casing in the documentation and use this inside your lookup array:

{{issuetype.name}}

(lowercase 'T')

We're still digging into this, but although issueType works fine outside of a Lookup, capitalizing the 'T' as it's documented won't return the string while inside a Lookup Issues list. Give the lowercase 't' a try for now - once we get the source of this tracked down, the rule should still run fine even with a lowercase 't' in the future.

Cheers,
Daniel | Atlassian Support 

[John Funk]

WOW, thanks for the insight, @Daniel Eads !!

[Jerome Ortega]

Thanks @Daniel Eads it worked!

[John Funk]

Hi Jerome,

This was in the document you link to above: 

{{issueType}} - Returns the issue type

Have you tried that syntax?

[Jerome Ortega]

Yes @John Funk I have tried it with no luck. It is not showing any value. There is a user in a post that experienced the same issue. I will paste the post link when I get a chance. Thanks!

[John Funk]

You should probably open a ticket with support then and see what they say. 

https://support.atlassian.com/contact/#/

Post the resolution back here please, so we can close it out. Thanks!