To request for support simply create an issue at support.atlassian.com
SQL access is Restricted in OnDemand but if you are having a problem like that, please do create a support request and from OnDemand Support we'll able to look at the instance and solve it for you :)
I just took a look and it looks like you have Unmapped Statuses causing the issues not to be shown. See yellow meesage at: https://victorious.atlassian.net/secure/RapidView.jspa?rapidView=9&tab=filter
If mapping the statuses doesn't solve the problem, please create a support request.
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