Empty Backlog in Agile

I have found a tech article that discusses this, but it requires me to have SQL access. The project is the WEB project in the Victorious.atlassian.net. Other Projects seem to work. Also I cant for the life of me figure out how to use the support I guess I am paying for.

1 answer

Hi Mike,

To request for support simply create an issue at support.atlassian.com

SQL access is Restricted in OnDemand but if you are having a problem like that, please do create a support request and from OnDemand Support we'll able to look at the instance and solve it for you :)

I just took a look and it looks like you have Unmapped Statuses causing the issues not to be shown. See yellow meesage at: https://victorious.atlassian.net/secure/RapidView.jspa?rapidView=9&tab=filter

If mapping the statuses doesn't solve the problem, please create a support request.

Cheers!
Mauro

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