To request for support simply create an issue at support.atlassian.com
SQL access is Restricted in OnDemand but if you are having a problem like that, please do create a support request and from OnDemand Support we'll able to look at the instance and solve it for you :)
I just took a look and it looks like you have Unmapped Statuses causing the issues not to be shown. See yellow meesage at: https://victorious.atlassian.net/secure/RapidView.jspa?rapidView=9&tab=filter
If mapping the statuses doesn't solve the problem, please create a support request.
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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