Email to task -> Comments to e-mail > Reply to task

Geert Klaucke April 23, 2023

I have a customer that doesn't want to start using a project management tool. However, we do want to start using it. So preferably I do everything inside Jira which will be connected to our support@ email.

I have managed to set it up that incoming e-mails are created as tasks. Next I'd like to have it that any comment I place in there auto sends the maker of the task an email with that comment.

When he replies, it should be added inside the task, preferably as a comment and a status change.

Is there anyway to set it up this way?

 Workflow:

1) Customer sends e-mail to support@ - Task is created as New

2) We do the work and place a comment - Customer is notified of comment and status update to In review

3) Customer replies through e-mail - Comment is added to Task and status update to In progress

From that point on we can determine if we need to put it back into review after changes or we can close the task/ticket.

1 answer

0 votes
Himanshi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2023

Hello @Geert Klaucke , 

Welcome to community !

You can check the configuration mentioned in the community discussion :https://community.atlassian.com/t5/Jira-questions/How-do-I-add-a-Comment-by-sending-an-email-to-Jira-Cloud/qaq-p/1232565

This may help you to setup the desired use case. Hope it would help you. 

Have a great day!

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