Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email to task -> Comments to e-mail > Reply to task

Geert Klaucke
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 23, 2023

I have a customer that doesn't want to start using a project management tool. However, we do want to start using it. So preferably I do everything inside Jira which will be connected to our support@ email.

I have managed to set it up that incoming e-mails are created as tasks. Next I'd like to have it that any comment I place in there auto sends the maker of the task an email with that comment.

When he replies, it should be added inside the task, preferably as a comment and a status change.

Is there anyway to set it up this way?


1) Customer sends e-mail to support@ - Task is created as New

2) We do the work and place a comment - Customer is notified of comment and status update to In review

3) Customer replies through e-mail - Comment is added to Task and status update to In progress

From that point on we can determine if we need to put it back into review after changes or we can close the task/ticket.

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 24, 2023

Hello @Geert Klaucke , 

Welcome to community !

You can check the configuration mentioned in the community discussion :

This may help you to setup the desired use case. Hope it would help you. 

Have a great day!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events