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We’ve changed a name of our company, so, our emails changed too. And we would like to switch our Atlassian profiles from the old one to the new.

Is it possible to switch the emails and still have the tasks and projects ? Or we have to create new profiles? 

2 answers

0 votes
Pramodh Community Leader Jan 25, 2021

Hi @Mary Melicksetian 

Yes we can change the Email here https://id.atlassian.com/manage-profile/email

You can find the complete process for your requirement here, https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Please let me know how if you are using the managed identity. 

Thanks,
Pramodh

Thank You, it works ! 

0 votes
John Funk Community Leader Jan 26, 2021

Hi Mary - Welcome to the Atlassian Community!

We have a managed account and are getting ready to do a mass update of all our our emails as our domain is changing to. 

Here is the response from Atlassian Support to guide us:

  1. Export a list of your managed accounts (click on Export accounts https://admin.atlassian.com/o/YourOrgIdHere.members). Now with the exported CSV file, create a new column to hold the value for the new email address and fill their respective values for each user.
  2. Verify the domain ramseysolutions.com and claim its accounts;
  3. Build a script to read the csv file and for each row, make a request to the API
    1. Generate an admin API key as a way to authenticate your actions using the API. Create an admin API key
    2. Write a script of your desired language to read each line of the CSV file we have prepared in the above steps and call the user management API.
      Example below:
      curl --request PUT \
        --url 'https://api.atlassian.com/users/{account_id}/manage/email' \  --header 'Authorization: Bearer <access_token>' \
        --header 'Content-Type: application/json' \
        --data '{
        "email": $newEmail
      }'

      As documented here: https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put

Be sure you create an ADMIN API key and not a personal API key. (https://admin.atlassian.com/o/YourOrgIdHere/admin-api)

Thank You for your reply. 

Like John Funk likes this

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