Email switch

We’ve changed a name of our company, so, our emails changed too. And we would like to switch our Atlassian profiles from the old one to the new.

Is it possible to switch the emails and still have the tasks and projects ? Or we have to create new profiles?

2 answers

1 vote

Hi Mary - Welcome to the Atlassian Community!

We have a managed account and are getting ready to do a mass update of all our our emails as our domain is changing to.

Here is the response from Atlassian Support to guide us:

Export a list of your managed accounts (click on Export accounts https://admin.atlassian.com/o/YourOrgIdHere.members). Now with the exported CSV file, create a new column to hold the value for the new email address and fill their respective values for each user.
Verify the domain ramseysolutions.com and claim its accounts;
Build a script to read the csv file and for each row, make a request to the API
1. Generate an admin API key as a way to authenticate your actions using the API. Create an admin API key
2. Write a script of your desired language to read each line of the CSV file we have prepared in the above steps and call the user management API.
  Example below:
```
curl --request PUT \
  --url 'https://api.atlassian.com/users/{account_id}/manage/email' \  --header 'Authorization: Bearer <access_token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "email": $newEmail
}'
```
  As documented here: https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put