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Email notifications for inactive users

Email notifications for inactive users

1 answer

0 votes
Rachit Singhal
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Jun 23, 2022

Hi @dev ops ,


Could you please more elaborate on your query what you are trying to do?


Are you trying to send email notifications for inactive users or trying something else?



Rachit Singhal

Email notifications for inactive users

I need to send an automated emailer to jira users who have not accessed jira for more than 7 days.


For example,

User name Ramesh has invited on 17/06/2022 and he had not yet login/use jira tool for more than 7 days i.e. till 23/06/2022, then auto mail should be trigger from jira to Ramesh stating that, "You have not used/login Jira from last 7 days, Please use Jira tool on regular basis."

Nic Brough -Adaptavist-
Community Leader
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Jun 24, 2022

You'll need to get one of the scripting/automation tools to do this.

But I wouldn't bother, an email reminder of what people are supposed to be doing as part of their work is pointless.  If they're not using Jira, it's probably because they don't need to.  An email isn't going to change that.  "Use tool X on a regular basis" is micro-management and pointless noise.  "Tool X is the one thing you should be using to get stuff done" should be baked into their job, and "using it regularly" would then come naturally.

Jenny Sherburne
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Sep 08, 2023

I disagree whole-heartedly with the belief user notifications as being a fruitless or "pointless" attempt to create a strong community of Jira users. After all, providing teams with the tools they need to produce a successful end result this version and the next is the whole reason Jira and Jira Admins exist. Disable every user without warning and what do you have left to work with  even if they were still willing. 

We all have policies to follow and people to answer to; the last situation you'd want to explain to leadership is how your failure to dig deeper for a solution caused downtime or wasted funds, even more so if the whole debacle could have been avoided with a simple automation.)

I am familiar with several Admins who feel like a large majority of their career can be summed up to being nothing more than software scrooge. Having an automated way to alert users susceptible to deactivation due to an unavoidable corporate waste management policy is ABSOLUTELY brilliant when compared to the alternative sneak attack, "Presto Chang-O and Your Access Disappeared!" approach or aforementioned software scrooge career path. 

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