Email notification for a DL when a issue created

[Prabhu Prabhakar]

• I want to send a notification Email to a DL when a issue is  being created.
  • The primary DL contain more Group(DL) and single Email Ids too.
• I've created a notification scheme and added the DL on  Single Email Address option.
  • But non of the users get notified.

Could someone guide to solve this?

Thanks,

Prabhu

[Trudy Claspill · Accepted solution]

It has been a few years since I worked with Jira Server (I'm on Cloud now). As I recall, it would only send the notification to users who had permission to browse the project, and it can't assess those permissions for a distribution list email. We had to create a "fake" user and give it the email address of the distribution list, then give that fake user Browse Project permission on the project in order for Jira to send the email to the DL.

That was on Jira 7.13. Things may have changed since then.

Also, make sure that your Email service managers set up the distribution list as External, not Internal. 

[Rajiv Ranjan]

Is there any suggestion for Jira cloud? We are facing the same situation where notification doesn't receive by a DL.

[Trudy Claspill]

@Rajiv Ranjan 

How are you attempting to send the notification?

Did you update the Notification Scheme, or are you using an Automation rule?

Since your question is about Jira Cloud rather than Jira Server/Data Center, I suggest that you start a new Question in the community and provide the details of your use case.