Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email notification for a DL when a issue created

  • I want to send a notification Email to a DL when a issue is  being created.
    • The primary DL contain more Group(DL) and single Email Ids too.
  • I've created a notification scheme and added the DL on  Single Email Address option.
    • But non of the users get notified.

Could someone guide to solve this?



1 answer

1 accepted

0 votes
Answer accepted

It has been a few years since I worked with Jira Server (I'm on Cloud now). As I recall, it would only send the notification to users who had permission to browse the project, and it can't assess those permissions for a distribution list email. We had to create a "fake" user and give it the email address of the distribution list, then give that fake user Browse Project permission on the project in order for Jira to send the email to the DL.

That was on Jira 7.13. Things may have changed since then.

Also, make sure that your Email service managers set up the distribution list as External, not Internal. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

119 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you