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Email if Status haven't changed for 4 hours
Albert
Rising Star 
May 17, 2023 Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
1 answer
Rilwan Ahmed
Community Leader 
May 17, 2023 • edited Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Albert ,
Create a scheduled automation rule with JQL "not status changed BEFORE 4h".
You can set the rule to run for every 1 hour.
See screenshot for a sample.
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