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Email custom template

rina d I'm New Here Jul 19, 2021

Hello! Could you help how to add the customfield to the JIRA template, when sending notification, when issue assigned? 

Project name / Issue-key

Issue subject

Changed by:

User name


Old assignee New assignee


Old status New status



3 answers

0 votes
Benjamin Community Leader Jul 19, 2021

Hi @rina d ,


I don't believe you can do this out of the box..especially adding custom fields.. You may want to consider looking into add-ons to help with this issue. 


See suggestion below:

0 votes
Daniel Ebers Community Leader Jul 20, 2021

Hi @rina d

basically it is possible to add a field - it is even possible to create highly complex and fully customized templates. Something I seen in the past.

However, by no means this is an easy task. It would require a lot of learning and skills in "Apache Velocity" (the templating language behind the templates).

Here you can find documentation on changing the templates:

Customizing email content in Jira Server

Please also consider that you in most cases (things have changed a bit for the better in the past) access to the server's filesystem - which could mean you need to talk to your server's administrator to let them grant you access or let them adapt the templates for you.

Like @Boris Berenberg - Atlas Authority said the recommended App "Notification Assistant" of his company allows you to reach your goal faster, configuration can done via frontend.
I am familiar with the App "Notification Assistant" Boris mentioned - and happy with it, it can save you a pretty decent amount of time. You could have a look if this could be an alternative for you.
Please note: we are not affiliated besides a vendor - customer relationship, so take the above said from a perspective of a customer.


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