Email Notification

[Sudipta Kumar Mondal]

How can I set up a mail which will receive global notification regarding all activity in JIRA?

[Pramodh M]

Hi @Sudipta Kumar Mondal 

All activity refers to what? Can you please elaborate on what notifications you would like to receive?

We have an audit log feature in Jira, that gives the administrative activities in the Jira instance.

Thanks,
Pramodh

[Jack Brickey]

I would vote for an audit log solution over using email for logging. I wish that Cloud offered user admin access to better system logging. The current audit log under admin > system is inadequate.

[Pramodh M]

Yes @Jack Brickey

Logging could be improved. You say inadequate, please understand me here what more audit records are we looking at other than what we have right now.

[Sudipta Kumar Mondal]

Actually, we have multiple members and those members receive an email notification respective to their assigned task.
I want an email ID (abc@example.com) to receive all notifications from all member's activity. So that I can track from that mail inbox.

[John Funk]

Hi @Sudipta Kumar Mondal ,

 I doubt you really want to see ALL activities in Jira through email. But if you do, it would be better to create a dashboard with an Activity Feed gadget which will show you all activities without getting an email.

[Jack Brickey]

I'm not sure I understand. It sounds like you want to setup an external email account and include that account on all notifications from Jira? Is this the case? If so this isn't really a Jira task as much as an IT task. They would set up an email for you (exchange, gmail, etc.) and then you as a Jira admin would have to add the email as a user to your instance and add that user to all groups/roles and ensure that the user has the proper notifications for all notification events where you desire to record the notification. I fear this would not be a scalable/reliable solution though.

[Jack Brickey]

of course....audit logging, if not done properly (configurable) can have undesirable implications on performance.

[Sudipta Kumar Mondal]

Actually, we have multiple members, and it's hard to check every task progress on every project.
The members used to receive mail respective to the task which is assigned to them.
I want an admin account say (abc@example.com) to receive all the notification in the mailbox recording every task of every members.

[Daniel Ebers]

You could add the user account to the notification schemes of the projects you want to see the updates about.
But I am sure this would cause a mail flood if you "subscribe" to any event that happens in a project - maybe a selection for "Issue Created", "Issue Commented" or "Issue Resolved" will be needed to see through the huge amount of received mails you will surely see in that mailbox.

[KAGITHALA BABU ANVESH]

Hello  @Sudipta Kumar Mondal ,

Welcome to Atlassian Community ...!

settings --> system --> automation --> Automation Rules may help you. but in the email you will not get any changed fields highlighted, due to smart values need to set for every field. it's highly customized task.

Rule 1 --> Trigger --> 1. issue created  --> 2. New action 

Like the above you need to create at least 3 new rules.

Issue Created / Issue updated / Issue deleted.

These 3 will gives you all updates on all issues.

Note: please check in Project wise automation with Test project. it it success, you can add it to Global Rule.

Thanks.