Due date Automation

Habeeb Khan March 4, 2024

I am trying to setup a sue date automation where the assignee of the ticket gets an email 1 day before the due date. Attached is the automation setup, but I don't get any  reminder emails Should I make any changes to JQL or is there any other step I should be adding? Or should I be choosing issue type, though I want the due date reminders irrespective of the issue type


Screenshot 2024-03-04 at 10.29.33 AM.png

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Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

@Habeeb Khan You can use Duedate = startofday(1) to find issues where the due date is always tomorrow. But this doesn't ignore weekends or holidays unfortunately.

Habeeb Khan March 4, 2024

Hi @Brant Schroeder Thank you for the solution. Also, just wondering if I would like due date reminder on issues due 2 days from now I would just use startofday(2) and startofday(3) for 3 days and so on....

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

That is correct.  Can you accept the answer to help others.

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