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Can you share a screenshot of your admin hub experience with us, and are you an Organization admin for your site?
I've never encountered this, and I couldn't find more information about why it could be missing. I would recommend contacting Atlassian support to identify the (probably) simple reason for this. Additionally, I left feedback on the documentation article that this information about why the option can be missing would be beneficial to add. Please keep us posted! Or someone else has an explanation in the meantime.
Thanks for letting us know, and I'm happy you got a quick response! :)