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Does anyone know how to stablish the connection with Okta through Jira Add Data Connection?

Anderson Barbosa
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Sep 29, 2023

Hi,

I've been struggling trying to get this config to work.

- Problem: through the Add Data Connection on Jira Cloud (/jira/settings/forms/data-connections) I'm not able to connect with Okta's API to GET the apps list. I created an API Token on Okta and tried to setup Jira as follows:

1.png

When clicking on Next button an error message is thrown:

2.png

So I've tried other combinations on "Authorization token", such as Authorization: SSWS <TOKEN>, Authorization: <TOKEN> and <TOKEN> only. None of them work.

 

If I use the same Okta API Token on an Automation (Web Request) it works perfectly as follows:

3.png

I opened a ticket with Atlassian to try to figure out what should be the "Authorization token" format to be added on Add Data Connection screen, however, they have been asking me to try to use the Basic authorization (user / pwd), which I don't see it's possible on Okta's API.

I also tried building a JWT but to be honest not sure I did it right as it didn't work when testing via Postman.

Any clue or help is really appreciated.

PS.: I'm not looking for a paid solution. I really want to use Jira's native feature.

Thanks.

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