Do all managed accounts use a license seat ?

[Paul Taylor]

We just connected up our JIRA cloud to our azure Active directory. I see all the accounts from our domain but i only want some of them to have a seat in my JIRA.  I see the products they have access to and some users have Trello and some have no product access. A few others have JIRA access.  

Since my group doesn't use Trello it seems a fair assumption that this is coming from somewhere else - a centralized view of the account that sits somewhere else. 

Since there are various instances of JIRA in our organization how is the managed accounts function in JIRA knowing this. If a user has JIRA product access in another instance it is showing that in my cloud as user have Jira software access and using up one of my license seats ? 

[Craig Castle-Mead · Accepted solution]

Hey @Paul Taylor 

Given you can see all the accounts in your domain, I'm guessing that you're in Atlassian Access and the domain has been claimed (https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/)

If this is the case, then https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/ would apply to determine which of the accounts are billable in Access. Like a lot of things Cloud, the maths can get complicated as you don't pay for a user in Access if they have a premium or enterprise level cloud product

CCM

[Paul Taylor]

thanks @Craig Castle-Mead  for the response yes we are on the premium plan, atlassian access which i think includes up to 250 users. What i see is that of the 704 managed accounts, 473 we would be charged for.... which i think based on what you have said and the links you provided is because the difference is the number of people that already have some kind of atlassian paid account somewhere else ?

[Craig Castle-Mead]

Hey @Paul Taylor 

You can have a managed account (one that shows up on your Access user list as it's part of a claimed domain), but if a user either has no current product access (they were a Jira user, and then were removed from the Jira site for example), have access to a non-billable product (eg: only JSD/JSM Customers) or have access to a Premium product (eg: Jira Premium/Enterprise, OpsGenie) then they're not billable.

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/ has some more detail

This image may feel relevant. 

CCM

[Paul Taylor]

lol, i think i understand what you mean - thanks for helping