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Distinguish specific transitions between same status pairs in Automation - is this possible?

Chris Fortmueller

Assume we have status A and status B. There are two transitions from A to B. One called AB1, and one called AB2.

I'd like to trigger an automation rule when an issue goes through transition AB1, but not when it goes through transition AB2.

Is this possible with Automation? Currently, I don't see an option (see screenshot) to distinguish between specific transitions when there are multiple transitions between the same status pairs.

identify specific transition automation.PNG

Accepted answers

Mikael Sandberg

It would only be possible if you set a custom field that identify which transition was used. Automation rules runs after the transition is done (after data is written to the database).

All comments

Mikael Sandberg

It would only be possible if you set a custom field that identify which transition was used. Automation rules runs after the transition is done (after data is written to the database).

Bill Sheboy

Hi @Mikael Sandberg

I agree with your recommendation about the custom field, and I wanted to ask a follow-up question:

Are you certain the issue transition automation trigger only catches the event after the transition is completed (persisted)? That is clearly not true for events like issue creation, which have racetrack conditions in A4J that may require re-fetch because the data is not consistently available at the time a rule is triggered.

Thanks, and best regards,

Bill

Mikael Sandberg

@Bill Sheboy Yeah, the create event is a bit different, since not everything is in place when that event happens. From what I have seen so far, the transition event will only trigger the rule after it is completed.

Bill Sheboy

Thanks for the info, Mikael.

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