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Distinguish specific transitions between same status pairs in Automation - is this possible? Edited

Assume we have status A and status B. There are two transitions from A to B. One called AB1, and one called AB2.

I'd like to trigger an automation rule when an issue goes through transition AB1, but not when it goes through transition AB2.

 

Is this possible with Automation? Currently, I don't see an option (see screenshot) to distinguish between specific transitions when there are multiple transitions between the same status pairs.

identify specific transition automation.PNG

 

1 answer

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1 vote
Answer accepted
Mikael Sandberg Community Leader Apr 15, 2021

It would only be possible if you set a custom field that identify which transition was used. Automation rules runs after the transition is done (after data is written to the database).

Hi @Mikael Sandberg 

I agree with your recommendation about the custom field, and I wanted to ask a follow-up question:

Are you certain the issue transition automation trigger only catches the event after the transition is completed (persisted)?  That is clearly not true for events like issue creation, which have racetrack conditions in A4J that may require re-fetch because the data is not consistently available at the time a rule is triggered.

Thanks, and best regards,

Bill

Mikael Sandberg Community Leader Apr 15, 2021

@Bill Sheboy Yeah, the create event is a bit different, since not everything is in place when that event happens. From what I have seen so far, the transition event will only trigger the rule after it is completed.

Like Bill Sheboy likes this

Thanks for the info, Mikael.

Thanks @Mikael Sandberg @Bill Sheboy 

 

I was thinking about the custom field solution as well, but thought maybe there is a simpler way.

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