Disable comment on closed issue except some users (only Assignee or Admin)

[Женя]

Hi there,

is there any chance to disable issue comments on closed issues not for everyone? The goal is to leave the access to comment to some users (like issue Assignee or Admin)

[Niranjan · Accepted solution]

Hi @Женя - Check this article - https://confluence.atlassian.com/jirakb/how-to-deactivate-comments-for-closed-issues-648217599.html

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

You may need to add workflow properties to restrict comments.

jira.permission.comment.group=Groupname

[Женя]

hi Niranjan,

thank you for so quick reply! Our System Admin had tried to do that, but it didn't work - suspect because of incorrect group name.

1. Could you please explain how to specify it and where we could find group names to add it in as a correct value?

2. Do I correctly understand we have to add there (mean to jira.permission.comment.group) a group which will no be able to comment closed issues? 

[Niranjan]

@Женя - Check this issue for usage- https://jira.atlassian.com/browse/JRACLOUD-35917

This is set only to restrict permission to either roles,group, or users when issue is in that step.

[Fabian Lim]

Hi @Женя

For this functionality we use the following Power Scripts plugin with Live Fields: https://confluence.cprime.io/display/JJUPIN/lfExecuteJS where it uses javascript to hide fields or sections in the issue view.

Basically you would need s a script that identifies that the ticket is in status = closed and then hide it for certain users and groups.

In our organization we use it to hide the Edit button when a ticket is in "closed status" or show only the "edit button" to certain groups at a specific status. 

Cprime provides great support and would help you if your are stuck.

Regards,

Fabian