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Disable comment on closed issue except some users (only Assignee or Admin)

Hi there,

is there any chance to disable issue comments on closed issues not for everyone? The goal is to leave the access to comment to some users (like issue Assignee or Admin)

2 answers

1 accepted

hi Niranjan,

thank you for so quick reply! Our System Admin had tried to do that, but it didn't work - suspect because of incorrect group name.

1. Could you please explain how to specify it and where we could find group names to add it in as a correct value?

2. Do I correctly understand we have to add there (mean to a group which will no be able to comment closed issues? 

@Yevhenii Romanenko - Check this issue for usage-

This is set only to restrict permission to either roles,group, or users when issue is in that step.

Like Yevhenii Romanenko likes this

Hi @Yevhenii Romanenko

For this functionality we use the following Power Scripts plugin with Live Fields: where it uses javascript to hide fields or sections in the issue view.

Basically you would need s a script that identifies that the ticket is in status = closed and then hide it for certain users and groups.

In our organization we use it to hide the Edit button when a ticket is in "closed status" or show only the "edit button" to certain groups at a specific status. 

Cprime provides great support and would help you if your are stuck.



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