Disable User 2fa

[David Brown]

I have a user who has had phone issues and I want to temporarily disable his 2fa. I am set up as an admin but cant find anywhere in Jira where I can disable his 2fa temporarily

[Daniel Ebers]

Hi David,

the two-step verification can be disabled via account settings page of the affected user, here is a how-to:
https://confluence.atlassian.com/cloud/two-step-verification-976161185.html#Two-stepverification-disableDisabletwo-stepverification

Cheers,
Daniel

[David Brown]

Thats not quite what I need. I need to do it for a user as an admin,

I dont have the users log in details to log in with so I cant log in as them and they cant either as they dont have their phone.

[Daniel Ebers]

As "site admin" (you stated here you are site admin for your site) you can "Log in as another user" - doing so you can reach your goal. Just tested :)

https://confluence.atlassian.com/cloud/log-in-as-another-user-776994835.html

[Andrew Forsyth]

Hi - @daniel - when I follow these steps (same issue) the system transfers in to my personal account when moving from the logged in state as the User in JIRA to the Account settings screen.

Every time I have tried this I always end up in the accounts settings (where I could disable MFA for the user) as myself and not as the user I am logged in as. Any suggestions?

[Daniel Ebers]

To be honest, no. In case you haven't had a request open with Atlassian support I would encourage to do so.

[Chris Beswick]

A year on and this still is a problem - I have the same scenario as David and the behaviour as described by Andrew.

Most of the time not a problem - until someone breaks their phone :D