the two-step verification can be disabled via account settings page of the affected user, here is a how-to:
As "site admin" (you stated here you are site admin for your site) you can "Log in as another user" - doing so you can reach your goal. Just tested :)
Hi - @daniel - when I follow these steps (same issue) the system transfers in to my personal account when moving from the logged in state as the User in JIRA to the Account settings screen.
Every time I have tried this I always end up in the accounts settings (where I could disable MFA for the user) as myself and not as the user I am logged in as. Any suggestions?
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